Complaints

Our Commitment

At Nesru Ltd., we are committed to providing a high-quality service. We value your feedback and take all complaints seriously. Our goal is to resolve any concerns you may have quickly, fairly, and effectively.

How to Make a Complaint

If you have a complaint about any aspect of our service, please contact us using the details below. We aim to acknowledge your complaint within 3 business days and provide a full response within 14 days.

Resolution Process

Our complaints process includes:

• Initial acknowledgment within 3 business days
• Full investigation of your concerns
• Clear communication of our findings
• Offer of a suitable resolution where appropriate

Financial Conduct Authority Protection

As we are an independent marketing and lead generation service and not authorized by the Financial Conduct Authority, complaints regarding the FCA-authorized broker you are introduced to should be directed to that firm. If you have a complaint about our marketing services, we will endeavour to resolve it internally.

Contact Us

Email: [email protected]
Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
Company No: 17051473